building people | building business
Coaching
Whether you're overseeing an economy hotel or a leader in a resort property, for many critical issues and decisions the buck stops with you. -If you sometimes experience isolation or are feeling overwhelmed, we can help with a professional program tailored to your specific needs. Our service includes professional coaching and tailored small hotel consulting.
Development
You know better than most that owning your own hotel isn't easy. You're faced with a demand for growth, fiscal responsibility, guest satisfaction, and staffing needs to name a few. Have you ever said to yourself, "I've tried everything but we are still struggling to improve our occupancy, revenues, social media scores, or brand scores." You are not alone: we have all been there. We provide experienced advice in the areas you need, and support to help you guide your business in the way you want.
Training
We offer an array of topical services including customer engagement training, networking and referrals, negotiation, as well as a tailored training program for your specific need. We go "beyond service" through an employee engagement and development program called "building people" embracing your companies values. Our goal is not to recreate the wheel but rather fix the spokes that are broken.
ABOUT US
We believe our tried and true method of beyond service will help your business improve its service toward guests and team members. We have achieved documented guest satisfaction improvements through proper training initiatives. Our industry experts quickly and objectively identify key stress points in each property, enabling us to be reactive to problems and proactive toward solutions.
With over 15 years of Hotel Management experience, Albert believes in people and the ability to mentor those around us. Albert places a high value on personal growth, both for himself and those that he mentors. Albert enjoys spending time with his wife and son and connecting with his Spanish community.
Albert MacDonald CEO
TESTIMONIAL
Jared Salecker
General Manager
at Cajun Lodging
Albert is one of the sharpest hoteliers I have ever worked with. He has a unique expertise to build the type of culture that quickly improves customer satisfaction and always drives operational excellence. Albert’s abilities as a caring, genuine, and enthusiastic leader will have a profound impact on his future endeavors because he consistently influences people in a positive way. I was very fortunate to have the opportunity to work with Albert and I hope that I will have an opportunity to work with him again.